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Return
Don't give up
You can return the product you have purchased without opening its packaging, using it, or allowing it to deteriorate within (7) days from the date of delivery. Before returning the product , please send an e-mail stating the reason for return and including your invoice number and order number to info@ambalajcim.com.tr. Our company will contact you as soon as it receives the e-mail or fax you sent, and you will be informed on how to return the product. The invoice issued to your name should be sent back with the product. Another product or the price of the product will be refunded to your credit card instead of the returned product. Transportation expenses incurred due to the return will be covered by you.
II. Products Damaged During Transport
Products damaged during transportation should not be accepted and a report regarding the damage should be prepared with the transportation company. The product should not be returned due to minor dents in the box or packaging that will not damage the product. However, after it is received by you, the transportation company will be deemed to have fulfilled its duty. After you submit the damage report of the rejected product to our store, our store will deliver the new product to you in the shortest time possible in the healthiest way possible.
III. Faulty Products
For faulty products that were not noticed during delivery but appeared in the application, please send an e-mail stating the error and including your invoice and order numbers to info@ambalajcim.com.tr. If your reason for return is deemed appropriate, the faulty product will be replaced with a new one after you send the invoice together with the returned product to our store;
You can return the product you have purchased without opening its packaging, using it, or allowing it to deteriorate within (7) days from the date of delivery. Before returning the product , please send an e-mail stating the reason for return and including your invoice number and order number to info@ambalajcim.com.tr. Our company will contact you as soon as it receives the e-mail or fax you sent, and you will be informed on how to return the product. The invoice issued to your name should be sent back with the product. Another product or the price of the product will be refunded to your credit card instead of the returned product. Transportation expenses incurred due to the return will be covered by you.
II. Products Damaged During Transport
Products damaged during transportation should not be accepted and a report regarding the damage should be prepared with the transportation company. The product should not be returned due to minor dents in the box or packaging that will not damage the product. However, after it is received by you, the transportation company will be deemed to have fulfilled its duty. After you submit the damage report of the rejected product to our store, our store will deliver the new product to you in the shortest time possible in the healthiest way possible.
III. Faulty Products
For faulty products that were not noticed during delivery but appeared in the application, please send an e-mail stating the error and including your invoice and order numbers to info@ambalajcim.com.tr. If your reason for return is deemed appropriate, the faulty product will be replaced with a new one after you send the invoice together with the returned product to our store;
Transportation costs incurred due to return will be covered by you.