Question 1: How can I order from your website?

Select the products you want from the wide range of products on our website, add them to your cart, and then follow the instructions to complete your order. After the payment step, your order will reach us.

Question 2: How long does it take for my orders to be delivered?

All orders placed before 08:00 every weekday and Saturday will be shipped within 2 business days following the order date.

Question 3: What payment methods do you accept when placing orders?

You can choose either credit card or bank transfer options for your orders.

Question 4: Can I pay on delivery? How much is the payment on delivery fee?

We do not have a cash on delivery option.

Question 5: How can I track my order?

You can view your reference number, which you can use to track your order, on the screen after the payment stage and then in the "my orders" section.

Question 6: Which cargo company do you work with?

Your shipments to every province in Turkey are sent via Yurtiçi Kargo and Sendeo Kargo in line with your preference.

Question 7: I cannot log in to my membership.

Before resetting your password, you can try logging in again by paying attention to case sensitivity. If you do not remember your username or password for your membership, you can renew your password by entering your e-mail address registered to your account from the 'I Forgot My Password' step and using the link sent to your e-mail.

Question 8: How can I make an exchange?

There is no exchange for the products you have purchased on our website. However, you can return the products that have not been opened and have not lost their resalable feature.

Question 9: Can I return my order?

You can return the product or products you want to return within 14 days from the date you created your order.

Question 10: What are the methods and steps I need to follow for returns?

For your refund requests;

If you are a taxpayer; we kindly ask you to issue a return invoice. Do not add the shipping fee to the return invoice. Your return request will not be processed without a return invoice.

If you are not a taxpayer; you can return it to Yurtiçi Kargo branches by selecting the reason for return on your invoice, signing it with your name and surname, and using our Yurtiçi Kargo agreement number 515687930.

Question 11: When will the refund amount be transferred to my account?

The refund amount is sent to your bank account or credit card within 1 week after we receive your return.

Question 12: What should I pay attention to when receiving my order?

The contracted cargo company is obliged to deliver the products complete and undamaged. Before receiving the product, you must check the outer package for damage and prepare a 'Damage Assessment Report' in case of any damage. Pay attention to the explanations given by the cargo officers in the damage assessment report. For example, a report such as "There is no damage to the package. The product is damaged" may be interpreted as the product not being damaged during transportation and may cause problems during return. Warn the officer to write a report with complete and detailed statements. When receiving your product, make sure that the order is in your name.

Question 13: Can I return the product if it is damaged or opened due to misuse?

Products that have been used or damaged due to misuse and whose packages have been opened are not accepted for return. Products that are not returned with their original packaging, opened or damaged are sent back to the customer with the shipping cost being reflected to the customer.

Question 14: Can I place a bulk order?

For your bulk orders, you can contact our corporate sales unit at bilgi@ambalajcim.com.tr , leave a message via WhatsApp on our 0506 527 60 94 line and request product supply and price information.

Question 15: When will the out-of-stock product(s) be in your stock?

We take great care to always keep all our products in stock in our 3,000 square meter warehouse. We also work to supply our products that are out of stock as quickly as possible.

By entering your e-mail address in the "Notify When Available" field on the product page, you can be the first to be notified by e-mail that we will send you when the product is in stock.

Question 16: Can you make products with logo or custom design printing?

We have printed product works. If you send your company logo, the name of the product you want to have printed and the number of units you want to purchase to our e-mail address bilgi@ambalajcim.com.tr with your contact information, our corporate sales unit will support you.

Question 17: Can I purchase products from your company address?

You can come to our address at Mahmutbey Mah. 2433. Street 15. Block no:18 İSTOÇ Bağcılar - İstanbul between 08:00 - 18:00 on weekdays and 08:00 - 15:00 on Saturdays and pick up the products you want to buy in person.

Question 18: How can I reach you?

You can reach us 24/7 via e-mail at bilgi@ambalajcim.com.tr .

You can also contact us via the WhatsApp support section on the bottom right of our website, which has a logo, during weekday business hours (08:00-18:00) and on Saturdays during business hours (08:00-15:00), or by calling us at +90 506 527 60 94 .